FAP Disclosure

NEW ZEALAND RISK SOLUTIONS LIMITED (2168881) Trading as Leapway


NEW ZEALAND RISK SOLUTIONS LIMITED (FSP551528) Trading as Leapway is a Licenced Financial Advice Provider.

You can find us on the Financial Services Register here.

Phone: 09 948 5510

Email: info@leapway.co.nz

Address: 149 Godfrey Drive, Orewa, Auckland, New Zealand.


License Status and Conditions

NEW ZEALAND RISK SOLUTIONS LIMITED (FSP number 551528 Trading as Leapway) holds a Transitional licence issued by the Financial Markets Authority to provide financial advice.


Nature and scope of the financial advice given   

Leapway provides advice to our clients about their mortgages, life insurance, health insurance and KiwiSaver.

Our financial advisers provide financial advice in relation to these financial advice products.

We only provide financial advice about products from certain providers:

• For mortgages, We work with four banks and seven non-bank providers

Main Bank Providers

ANZ, ASB, BNZ, Westpac

Non-Bank Providers

AIA Go home loans, Avanti Finance, Liberty Financial, Bluestone, Resimac, Bayscorp Finance, NSCU Baywide

• For life insurance, we work with five companies

Partners Life, Fidelity Life, AIA, Asteron Life, Cigna life

• For health insurance, we work with five providers

AIA, Partners Life, Southern Cross, Accuro Health, NIB

• For KiwiSaver, we work with two providers

Booster & Generate KiwiSaver

In providing you with financial advice, we will only consider existing term life, trauma, income protection and health insurance policies (if any).

We will not provide advice on existing whole of life or endowment products, so you will need to consult a specialist if you would like advice on those products.


Fees, expenses and other amounts payable for our financial advice          

Insurance Fees

Leapway may charge a fee if a client cancels their policy within the first 24 months. Leapway reserve the right to charge a professional fee of $150 per hour (plus GST) based on time spent on the application. This is capped at a maximum of 7 hours.

Mortgage Fees

Leapway may charge a fee if a client settles or refinances their home loan within the first 27 months. Leapway reserves the right to charge a professional fee of $150 per hour (plus GST) based on time spent on the application. This is capped at a maximum of 7 hours.

Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client. This fee will be payable by the client by the 20th of the month after the policy or Mortgage is cancelled.


Conflicts of interest and incentives          

Leapway and our Financial Advisers receive commissions from the providers on whose products we give financial advice (Insurers, Lenders and KiwiSaver providers). If you decide to take out Insurance, a Mortgage or KiwiSaver, the provider will pay a commission to Leapway and to your financial adviser. The amount of commission is based on the amount of the premium, lending or the KiwiSaver balance. 

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sporting events, hampers, or other incentives.

To ensure that our Financial Advisers prioritise our client’s interests above our own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive. Leapway monitors these registers, and provide additional training where necessary. Leapway performs an annual review of our compliance programme.

Leapway belongs to mySolutions Adviser Group who provide professional development and other support services to Leapway Advisers and staff. In return, Leapway shares some of the commission paid by product providers with mySolutions.


Complaints handling and dispute resolutions      

If you are not satisfied with our financial advice service in any way, you can make a complaint by emailing info@leapway.co.nz, or by calling us on 09 948 5510. You can also write to us at 149 Godfrey Drive, Orewa, Auckland 0931.

When we receive a complaint, we will consider it following our internal complaints process:

•             We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

•             We aim to resolve complaints within 10 working days of receiving them. If we can’t we will contact you within that time to let you know we need more time to consider your complaint, and will aim to provide you with a realistic timeframe.

•             We will contact you by phone or email to let you know whether we can resolve your complaint, and how we propose to do so.

If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact our external dispute resolutions scheme (Financial Dispute Resolution Service)

The Financial Dispute Resolution Service provides a free, independent dispute resolutions service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.

You can view their website: ww.fdrs.org.nz, contact them via email: enquiries@fdrs.org.nz, phone: 0508 337 337, or write to them at: Freepost 231075 PO Box 2272 Wellington 6140.

Website: www.fdrs.org.nz/complaints


Our duties

Leapway, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests

• exercise care, diligence, and skill in providing you with advice

• meet standards of competence, knowledge and skill set by the Code of Professional

Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)

• meet standards of ethical behaviour, conduct and client care set by the Code of Professional

Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.


Contact details 

NEW ZEALAND RISK SOLUTIONS LIMITED (FSP551528) Trading as Leapway is a Licenced Financial Advice Provider.

Phone: 09 948 5510

Email: info@leapway.co.nz

Address: 149 Godfrey Drive, Orewa, Auckland, New Zealand.

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